The following Terms and Conditions should be read in conjunction with any Estimates, Quotes, Service Agreements or Contracts that will be issued by Charnwood Instrumentation Services Limited. It is your responsibility to familiarise yourselves with this document.

For the purpose of these standard Terms and Conditions, the following expressions shall have the meanings listed below:

• The “Company” shall mean Charnwood Instrumentation Services Limited.

• The “Customer” shall mean any company, firm, individual to whom this document is addressed.

• “Conditions” or “Stipulations” shall mean a demand be placed the Company without an agreement.

• “Inconsistent” shall mean any terms that are applied to an order that attempts to supersede, or are in conflict with any already agreed terms. 

• “Accredited” shall mean calibration services carried out will be done to the highest measurement capability. The results will be issued on a certificate carrying the UKAS or equivalent, official mark.

• “Non-Accredited” shall mean calibration services carried out will be reported traceable to National and International Standards.

• “As Found” or “Before Adjustment” shall mean the initial set of results taken to fulfil the customer’s order.

• “As Left” or “After Adjustment” shall mean the set of results taken to adjust any unit back into specification, where this is possible, to fulfil the customer’s order.

• “Calibration Failures” shall mean any calibration routines that cannot be completed due to unreported but identified faults.

• “Estimates” shall mean the process followed to asses, identify and record work needed to be done to resolve reported faults. This process is subject to change and is not fixed once any work commences.

• “Quotations” shall mean any costs issued to the customer against any requisitions, or against any official quotes submitted to the customer by the Company.

• “Triage” shall mean the sorting of and allocation of a system of priorities needed to rectify faulty equipment.

• “Acceptance” shall mean the compliance with the terms of an offer made by another.

• “sub contracted” shall mean an approved third-party supplier.

• “Cancellation” shall mean an attempt of the termination of a contract or order.

• “alteration” shall mean a variation made to the terms that affects the rights and obligations without consent to do so. 

• “Administration” shall mean the process of covering all costs associated with the collection, booking in and despatch of customers equipment. 

• “suspended” shall mean the temporary pause of a service or contract.

• “delayed” shall mean a change to the estimated delivery schedule submitted by Company to Customer which is imposed on Company by Customer.

• “Property” shall mean monetary value of any equipment sold by Company to Customer.

• “Bailer” shall mean that the Company will relinquish of possession, but not ownership of goods and assets sold/serviced.

• “Determination” shall mean the conclusion of a dispute rendering a final decision.

• “Repudiation” shall mean a none acceptance of a contractual obligation if that obligation has not been met.

• “Irrevocably” shall mean a guaranty that shall not be rescinded. 

• “Indemnify” shall mean the promise by one party to compensate the other for any loss suffered.

No conditions or stipulations, which are in, or attached to the Customers form of order and which are inconsistent with these terms, or which add to or modify them in any way, shall not have any effect, unless expressly agreed in writing by the CEO or Office Manager of the Company at the time of each separate order. In the absence of such acceptance the customer shall be deemed to have withdrawn or waived his conditions or stipulations and to contract solely upon these terms.

All calibrations, accredited or non-accredited, shall be carried out across the operational range of the unit, unless otherwise requested by the customer.

Where a calibration routine has been completed and an ‘as Found’ or “Before Adjustment” certificate can be produced, this will be stored as a completed certificate. 

Where adjustments can be made to produce an ‘As Left’ or “After Adjustment” certificate, this will be done as part of our standard terms of service, and will be included in the final calibration cost. At the customer’s request, where no adjustment is possible, the ‘As Found’ certificate will be produced reporting the errors for the customer to refer to. This will be charged at the normal calibration rate.

Calibration Failures due to fuses and batteries will be rectified to allow completion of the calibration process, and will be charged for accordingly. If further minor faults are identified, but can be resolved quickly, a notification will be raised and, identifying to the customer the nature of the minor faults, with the associated costs for customers approval and submission of relevant purchase order number to cover said work.

Customer’s equipment booked in specifically for repair, will run through our internal estimation routine. A triage process used to assess any faults and the costs will be raised accordingly. This process is not a fixed one, any quotations raised are subject to alterations as other issues are identified.

Where any quotations have been raised by the company and costs have been submitted to the Customer for approval, no goods or services will be completed until a written confirmation covering the amount provisioned on the quote is received from the Customer.

After acceptance, orders shall not be subject to cancellation or alteration except with the agreement of the Company and unless cancellation, or alteration charges are paid by the Customer. This charge will be applied for all in house work. For any sub contracted work, the cost issued to the Company, will be passed on to the Customer. An additional administration fee will be added to the final cost, plus all carriage and handling fees.

Quotations are valid for a period of 60 days from the date of issue, unless otherwise stated. If the delivery of service is delayed at the request of the Customer the amount invoiced shall be calculated on the basis of the price ruling on the day of dispatch / completion. In the event that work is suspended or delayed by the customers instruction or lack of instructions, the price shall be subject to an increase to cover any extra expenses, labour and interest charges incurred. Quotations and estimates that are submitted for approval by the customer may incur a rejection fee. If the quote is accepted the rejection fee will be waived. All quoted prices are exclusive of VAT which will be added at the rate applicable at the date of dispatch / completion.

Until full payment has been made of the price of the goods, and of other sums whatsoever which are or may become outstanding from the Customer to the Company, including debts and liabilities arising before and after the date of contract;

a) The property in the goods shall not pass to the Customer and the Customer shall keep the goods as bailer for the Company and shall return the goods to the Company if and when requested.

b) The Customer is licensed to sell the goods in the ordinary course of business in the name of the Customer and as principal and not as agents for the Company, notwithstanding the fact that the title of the goods has not then passed to the Customer, but the benefit of any such contract or sale and the proceeds of any such sale shall belong to the Company absolutely.

c) The Customer shall keep and safely store the goods in such manner that they can be identified as the property of the Company, and is responsible for cover against all risks of loss, damage or destruction.

d) In the event of the determination or repudiation of the contract (howsoever occurring) the Company and its appointed agents are hereby irrevocably authorised to enter on to the premises of the Customer and repossess the goods and any other goods in the Customer’s possession the property in which is vested in the Company. In the event of the Company or any of its agents exercising its rights of repossession, the Company shall not be liable for any damage to property or premises caused while effecting repossession.

e) The Customer will keep the goods free from, and will indemnify the Company against, any charge, lien or other encumbrance thereon

Until full payment has been made of the price of calibration and or service by the Customer, results of calibration and or service remain the property of the Company (stored for a minimum of 5 years). These results can be destroyed if payments are not made.

If the customer requires an urgent Engineers call out and the provision can be made to accommodate the visit then a premium charge may be applied. If the Customer requires an emergency instrument calibration in our laboratory, then an additional price will be added to the invoice. 

The Company reserves the right to select methods of packing and shipment and where commercially viable, customers equipment will be handled by our internal transportation. If not, possible we will, at our discretion provide a collection/delivery service by our contracted couriers, acting as our agents for the Company. Additional charges apply.

The Customer should advise the Company within 7 days of any damaged equipment or shortages. On receipt of specific instruction from the Company, any damaged equipment must be returned complete and securely packed, carriage paid, quoting the Company’s advice note and giving the reasons for return and the number and date of the Company’s delivery note.

Payment in respect of goods and services shall be due on currently agreed terms, and will be from the date of the Company’s invoice. Standard terms are 30 days from invoice date unless otherwise agreed in writing. All new credit applications will be approved after a credit check has been conducted. Where payment is not made within those agreed terms, the Company may at its sole discretion forward a further invoice charge which may be levied for late payment. The Company reserves the right to suspend services without notice to any Customer whose account is in arrears and to supply against pro-forma invoice procedure only. We also reserve the right to withhold certificates of calibration on accounts which are in arrears. 

All new goods supplied to customers will be guaranteed in line with published manufacturer warranty periods. 

The Company will agree to provide a warranty period on all repair / service work of 90 days to cover parts and labour, and will, at its sole discretion, repair, replace or credit the Customer with the cost of any equipment, which shall be returned, carriage paid within the specified warranty period after the date of the original invoice. This will be dependent on if it is shown by examination and test to be defective on materials and workmanship. 

Approved By: NS - 27 November 2023